Privacy Policy – AirRJ

Welcome to AirRJ.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or book flights through our platform.

1. Data Controller & Scope

AirRJ is the data controller of the personal information you provide via our website, mobile site or other booking channels. This policy applies to all users of our site and services, whether booking individually or as part of a group or corporate travel arrangement.

2. Information We Collect

We collect the following categories of information:

• Personal details: name, contact information (email, phone), address, date of birth, passport/ID details when required.
• Booking information: flight itinerary, PNR/ticket numbers, passenger names, travel dates.
• Payment & financial data: billing address, payment card or bank transfer details (processed by secure partners).
• Technical & usage data: IP address, browser type, device identifiers, cookies and similar technologies.
• Group & corporate travel data: organization name, group size, special requests (baggage, seating, etc.).

3. How We Use Your Information

Your information may be used to:

• Process and fulfil your booking, including e-ticket issuance and travel notifications.
• Manage payments, refunds or cancellations.
• Provide customer support, respond to queries, and handle complaints.
• Send you promotional offers, if you have opted in to receive them.
• Comply with legal and regulatory obligations (aviation, immigration, safety).
• Improve our website, services and user experience through analytics.

4. Legal Basis & Consent

We rely on one or more of the following grounds for processing your data:

• Your explicit consent, when you opt in for marketing or special services.
• Performance of the contract (your booking contract with us).
• Compliance with legal obligations (aviation and travel regulations).
• Our legitimate interests (improving services, fraud prevention, analytics) — provided your rights and interests are protected. :contentReference[oaicite:1]{index=1}

5. Sharing & Disclosure of Data

We may share your information with the following third parties:

• Airlines and travel service providers for booking fulfilment.
• Payment processors and financial institutions.
• Government and regulatory authorities for travel, immigration or safety purposes.
• Service partners (IT providers, analytics, advertising) under strict confidentiality.
• In event of a merger or acquisition, your data may be transferred subject to privacy protections. :contentReference[oaicite:2]{index=2}

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, track usage and support promotional features. You may set your browser to refuse cookies, but this may limit certain site features.

7. Data Retention

We retain personal data only as long as necessary for the purposes we collected it, including for booking fulfilment, legal compliance or dispute resolution. Once no longer needed, we securely delete or anonymize the data.

8. Security Measures

We implement industry-standard technical and organisational measures (encryption, access controls, regular audits) to protect your data against unauthorised access, alteration, disclosure or destruction. :contentReference[oaicite:3]{index=3}

9. Your Rights

Depending on your jurisdiction, you may have rights including: access your data, rectify inaccuracies, request deletion or export, object to processing, and withdraw consent. Please contact us using the details below to exercise your rights.

10. Children & Minors

Our services are not intended for minors under 18 without parental consent. We do not knowingly collect data from children without their guardian’s approval.

11. International Transfers

As travel is international in nature, data may be transferred to countries outside India. We ensure appropriate safeguards (standard contractual clauses, encryption) are in place for such transfers. :contentReference[oaicite:4]{index=4}

12. Changes to This Policy

We may update this Privacy Policy from time to time and will publish the effective date at the top. Please review it periodically.

13. Contact Us

For questions or to exercise your rights, please contact our Data Protection Lead at:
Email: airlinesgroupbooking@gmail.com
Address: Plot No 429/430, Dwarka Mor Metro Station, Pillar No-794, New Delhi-110078 (India)

Last updated: December 2025