Someone drops out a week before the trip and a colleague wants their seat. Can you just change the name? It depends almost entirely on one thing: whether the tickets have been issued.
Before ticketing
Until the name list deadline, names are flexible on most group bookings. You can replace people freely. This is why we advise sending the name list only when you are reasonably sure.
After ticketing
A ticket is tied to a person. Many airlines do not allow a full name change after issue; the original ticket is cancelled under the fare rules and a new ticket is bought for the replacement passenger, sometimes at the current fare. A few airlines allow a paid name change on group fares — we check this for your specific booking.
Spelling corrections
Small corrections — a missing letter, a wrong middle initial, first and last names swapped — are usually possible, sometimes with a fee. For international flights, the name must match the passport exactly, so fix errors as soon as you spot them.
What to send us
The booking reference, the passenger's current name, the correct or new name, and a photo of the ID page. We confirm the cost before anything is changed.
Quick answers
Is a name change free on group tickets?
Before ticketing, usually yes. After ticketing it is usually charged, or not permitted, depending on the airline.
My surname is missing on the ticket. Will I be allowed to fly?
Do not wait to find out. Send us the details and we will request a correction with the airline before travel.