Help centre · Group Desk · 2026

AirRJ FAQs — Group Fares, Flights, Payments & Support

Clear answers on booking flights with AirRJ, airline group fares for 10+ passengers, deposits and GST invoices, changes/cancellations, and how to reach the 24×7 Group Desk. Prefer a human answer? Call +91 78388 48340 or email Groups@AirRj.com.

How to use these FAQs

Start with General if you are new to AirRJ. Use Group booking when you are moving a coordinated batch. Check Payments & invoices before collecting guest money, and Changes, cancellations & tickets before promising flexibility to passengers. Airline rules vary by carrier and season—written quotes and ticket fare rules always override website summaries.

General questions

What is AirRJ?

AirRJ is an India-based flight booking platform with a dedicated Group Desk for airline group fares (typically 10+ passengers). Travellers can search domestic and international flights, while organisers get written quotes, deposit milestones and name deadlines for corporate, wedding, school and pilgrimage movements.

Does AirRJ book both domestic and international flights?

Yes. AirRJ supports domestic India sectors (Delhi–Mumbai, Bangalore–Delhi, Mumbai–Goa and many more) and international routes such as Mumbai–Dubai, Delhi–Singapore, Delhi–London, Delhi–Doha and other Gulf/Asia/Europe connections depending on airline inventory.

Why book with AirRJ instead of buying tickets one-by-one?

Retail search works for individuals and small parties. For coordinated batches, public fares can jump mid-list and seats scatter. AirRJ’s Group Desk requests airline group inventory with written validity, payment milestones and one coordinator trail—clearer than juggling many unrelated PNRs.

Are there hidden charges on AirRJ?

Retail bookings show taxes and fees before payment. Group quotes list airline conditions, deposit structure and ticketing cut-offs in writing. Always read the fare rules on the ticket or quote before you confirm.

Which airlines can AirRJ quote?

AirRJ compares workable options including IndiGo, Air India, SpiceJet, Akasa Air, Emirates, Qatar Airways, Singapore Airlines, Lufthansa and other carriers that operate your sector. Availability depends on dates and inventory—not every airline is open on every route.

Group booking questions

What is the minimum passenger count for group fares?

Most airlines start group fare slabs at 10 passengers on the same itinerary and dates. Some domestic policies may accept slightly different thresholds. Exact rules are confirmed with every AirRJ quote.

How fast can I get a group fare quote?

Simple city-pair requests are typically quoted within 4–24 hours. Peak seasons, multi-sector trips or large international groups can take longer based on airline response time.

How do group payments usually work?

Many airline group files use a deposit to hold inventory, then balance payment before ticketing and name lock. Percentages and deadlines are quote-specific. Pay only via official AirRJ links or references from the Group Desk.

Can names be submitted later for a group file?

Often yes—airline group files may allow seat holds before a final name deadline. That flexibility is a key reason organisers use group inventory instead of locking every ticket at purchase. Your written quote states the cut-off.

Who uses AirRJ group booking most?

Corporate and MICE teams, wedding planners and families, schools and colleges, pilgrimage organisers, sports batches and event contingents that need coordinated seats and clear payment timelines.

How do I start a group booking request?

Open Group Booking or Contact Us and share origin, destination, dates, passenger count and any hard constraints. You can also call +91 78388 48340 or email Groups@AirRj.com.

Payments & invoices questions

What payment methods does AirRJ accept?

Retail tickets typically support UPI, credit/debit cards, net banking and select wallets. Group files may use deposit + balance via official payment links, and approved companies can use written invoicing workflows. See Payment Options for detail.

Are online payments secure?

Checkout runs through encrypted payment gateways. AirRJ does not store full card numbers on its servers. Never share OTP, CVV or passwords over phone or WhatsApp. Pay only on official AirRJ or authorised partner pages.

Can I get a GST invoice?

Where eligible, GST invoices can be issued for qualifying bookings. Share legal company name, GSTIN and billing address at payment or with your Group Desk coordinator. See Finance & Payment and GST Information.

What if my payment fails or money is debited twice?

Share UTR/RRN, amount, date-time and booking/group reference with AirRJ. Failed authorisations usually reverse per bank timelines. Confirmed-booking refunds follow airline fare rules and written group terms.

Changes, cancellations & tickets questions

Can I modify a flight booking after confirmation?

Often yes, subject to airline fare rules, seat availability and change fees or fare differences. Contact support with your booking reference. Group file changes depend on the airline’s group policy stated in your quote.

What is the cancellation and refund policy?

Refunds follow the airline fare type and any written group terms. Deposits on group files are frequently non-refundable once inventory is held. Processing times vary by airline and bank. Ask the desk for your specific file before cancelling.

How do I know my booking is confirmed?

After successful retail payment you usually receive an e-ticket / confirmation email with PNR and flight details. Group tickets are issued after deposit/balance and name milestones are met as per the airline file.

What if my flight is delayed or cancelled by the airline?

Airlines notify passengers of schedule changes. AirRJ support can help with rebooking or refund eligibility under airline policy and applicable rules. Keep your booking reference handy and call +91 78388 48340 for urgent help.

What about baggage allowance?

Baggage depends on airline, fare type, route and cabin. Rules appear during booking and on your e-ticket. Group quotes may note baggage assumptions—confirm before collecting passenger money if baggage is critical.

Support questions

How can I reach AirRJ customer support?

Call +91 78388 48340 (24×7), email Groups@AirRj.com, or use Contact Us / Customer Service pages. Support is available in English and Hindi.

What should I keep ready when I call?

For quotes: sector, dates, passenger count. For existing bookings: PNR/booking ID, passenger name, travel date. For payments: UTR/RRN, amount and time of debit.

Is support free?

Calls, emails and form enquiries are free. Airline change, cancel or fare-difference charges may still apply based on fare rules—we explain those before you confirm a change.

Still have a question?

Talk to the Group Desk — +91 78388 48340 · Groups@AirRj.com · 24×7

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