Airlines change schedules all the time — new seasons, aircraft changes, airport slots. For a group, a two-hour change can disrupt transfers, hotels and events. Here is what to do.
Small changes
A minor change of a few minutes usually needs no action. We inform you and the booking stays as it is.
Significant changes or cancellations
When an airline significantly changes or cancels a flight, passengers are generally offered an alternative flight or a refund. In India, DGCA's Civil Aviation Requirements set out passenger rights for cancellations and delays, including compensation in certain cases.
How we handle it
- We contact you with the new options as soon as the airline notifies us.
- We try to keep the group together on the replacement flight.
- If you choose a refund, we process it for the whole block.
On the day of travel
Keep the Group Desk number handy (+91 78388 48340). If a flight is delayed or cancelled at the airport, call us before queueing at the counter — we can often rebook faster.
Quick answers
Do we get a refund if the airline cancels?
Generally yes, or a free alternative flight. The refund also applies on non-refundable fares when the airline is the one that cancels.